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The ultimate next-generation FSM solution, Tentaq is a complete service management helpdesk software that enables the digital transformation of your company to optimize the management of your online operations. Obtain a gain in efficiency for your employees and in time management, as well as an increase in your income and a reduction in your expenses. Our software supports real-time service calls, vehicle geolocation, employee management, operations tracking, invoicing, information archiving, order and quote tracking, asset management ( inventory and geolocation of service vehicles). With our Field Service Management software, optimize your customer service efficiency for the following areas: locksmith, alarm and security, IT service, installation, bulk transport, electrician, plumber, construction, extermination, dispatch, painter, building maintenance, appliance repairers, cleaning service, garage door service, horticulture.
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TRACKING OPERATIONS

  • Automated travel tracking

  • Recording of work time and location

  • Ensures control and evaluation of response times for fairer billing

  • Geolocation

Travel and Work Tracking

The arrival and departure of technicians using the mobile app are automatically detected and recorded as soon as they travel between their office and the clients for whom they have been assigned requests. They can also manually record their travel time, as well as the start and end times of their work, whether at the office or at a client's location.

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Work and travel hours can be used as a reference by the service provider or manager to ensure accurate billing for services. This data is also used to maintain statistics aimed at improving the efficiency of service teams.

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Geolocation

The geolocation feature integrated into the mobile application's service requests allows for the rapid location of clients while maintaining a history of the various stages of their service calls. Service vehicle movements are also automatically recorded and can be easily viewed via the console.

Interface tablette du logiciel de gestion Tentaq pour le suivi des opérations, la gestion des équipes de travail, la géolocalisation des véhicules et employés, l’enregistrement automatique des déplacements et heures de travail, et la facturation précise des interventions dans une solution FSM complète.
Solution ITSM de nouvelle génération par excellence, Tentaq est un logiciel helpdesk de gestion du service complet qui prend en charge les appels de service, la géolocalisation des véhicules, la gestion des employés, le suivi des opérations, l'archivage des informations et plus encore!
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