Suivi des opérations | Tentaq

The ultimate next-generation FSM solution, Tentaq is a complete service management helpdesk software that enables the digital transformation of your company to optimize the management of your online operations. Obtain a gain in efficiency for your employees and in time management, as well as an increase in your income and a reduction in your expenses. Our software supports real-time service calls, vehicle geolocation, employee management, operations tracking, invoicing, information archiving, order and quote tracking, asset management ( inventory and geolocation of service vehicles). With our Field Service Management software, optimize your customer service efficiency for the following areas: locksmith, alarm and security, IT service, installation, bulk transport, electrician, plumber, construction, extermination, dispatch, painter, building maintenance, appliance repairers, cleaning service, garage door service, horticulture.

Based on teamwork

Unified administration console

Consoles and multiple access to the management environment

Several managers and operators can work together from the location that suits them

Several employees can intervene jointly; on a job or in a service request

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Monitoring of travel and work

The arrivals and departures of workers using the mobile application are detected and recorded automatically as soon as they move between their office and the customers for whom requests have been assigned to them.

They can also record manuallynt their travels as well as the start and end of their work, whether in the office or at a client's site.

Working and travel hours can be used as a reference by the worker or manager to ensure accurate invoicing of interventions. This data is also used to keep statistics aimed at improving the efficiency of service teams.

Geolocation

Geolocation integrated into service requestsThe mobile application also makes it possible to quickly locate customers while keeping a history of the progress of the different stages of interventions. The movements of service vehicles are also recorded automatically and these can be easily viewed via the console.

Interface tablette du logiciel de gestion Tentaq pour le suivi des opérations, la gestion des équipes de travail, la géolocalisation des véhicules et employés, l’enregistrement automatique des déplacements et heures de travail, et la facturation précise des interventions dans une solution FSM complète.

Solution ITSM de nouvelle génération par excellence, Tentaq est un logiciel helpdesk de gestion du service complet qui prend en charge les appels de service, la géolocalisation des véhicules, la gestion des employés, le suivi des opérations, l'archivage des informations et plus encore!