Gestion des actifs | Québec

The ultimate next-generation FSM solution, Tentaq is a complete service management helpdesk software that enables the digital transformation of your company to optimize the management of your online operations. Obtain a gain in efficiency for your employees and in time management, as well as an increase in your income and a reduction in your expenses. Our software supports real-time service calls, vehicle geolocation, employee management, operations tracking, invoicing, information archiving, order and quote tracking, asset management ( inventory and geolocation of service vehicles). With our Field Service Management software, optimize your customer service efficiency for the following areas: locksmith, alarm and security, IT service, installation, bulk transport, electrician, plumber, construction, extermination, dispatch, painter, building maintenance, appliance repairers, cleaning service, garage door service, horticulture.

Based on teamwork

Unified administration console

Consoles and multiple access to the management environment

Several managers and operators can work together from the location that suits them

Several employees can intervene jointly; on a job or in a service request

Equipment and other items

A customer's equipment is usually the target item for a service request. At TENTAQ we have extended this concept by allowing a company to rename information relating to it in order to adapt the environment to different needs.

The historical data kept make it possible to assess the level of reliability of a specific equipment (or item).

Vehicle fleet

All important vehicle information required for assignment of jobs and employees can be documented using the console.

Levels of service

Equipment (or item) information is permanently stored in the database and, if necessary, is linked to service agreement information in order to give a consistent picture of the contractual agreement with the customer who records a demand. This agreement usually involves meeting certain deadlines and terms of service.

This integration indicates to the stakeholder whether or not a period of time should be billed when service work is documented.

Notifications and escalations can also refer to service levels in order to automatically generate the appropriate notifications according to the ITIL “Information Technology Infrastructure Library” model.