One of the main advantages of the Tentaq solution is the consolidation of the numerous functions necessary for the complete management of works and operations.eservice rations.
This ensures the consistency of information throughout the work process and presents a real portrait of the situation at all times, while minimizing data transfers between third-party applications.
INTERVENTIONS
Service requests can be viewed globally or by individual client to see their complete file. A monitoring console for all ongoing operations displays all active service requests, as well as the location and availability of service providers.
SERVICE OFFICES
Each service office is identified within the application, and the employees who work there are associated with it. This allows you to define travel patterns between the office and clients. Administrative functions can also be assigned to offices based on accounting needs.
SUPPLIERS
Suppliers and their contact information are recorded and linked to the inventory in order to purchase parts and maintain purchasing information such as costs.
SERVICE VEHICLES
This integration offers a unique advantage to companies that need to manage the use of a large number of vehicles as part of their service operations. Tracking information is recorded as soon as a request is in progress.
This information can be viewed using the console, which includes several options for viewing trip details.
PARTS INVENTORY
The inventory section is fully integrated with service requests, purchasing, and invoicing. This allows for the documentation and invoicing of parts used to resolve an issue. Inventory transactions are automatically recorded. The inventory is based on physical location, such as offices, vehicles, or customers. The specific location within the inventory can be defined for each part. Parts orders, transfers, sales, and returns are also managed.
REFERENCE DOCUMENTS
Adding reference documents and photos to a client's profile or service request is an important feature of the TENTAQ solution. This allows users to directly access client-specific information documents via the mobile application or to take photos of completed work for future reference in archived requests. It is also possible to store internal documents within a client's profile.
BILING
Quotes, orders, and invoices are linked to inventory, service requests, and the rates you set for your business. This integration ensures consistent information from the beginning to the end of service delivery and significantly reduces the risk of errors.
SECURITY
TENTAQ's infrastructure is secure on multiple levels. All communications are protected and require only a single network port. A permissions manager is included with the console to secure and customize user accounts and their access rights to the console or mobile application.
