FUNCTIONS CONSOLIDATION
One of the main advantages of the Tentaq solution is the consolidation of the numerous functions necessary for the complete management of works and operations.eservice rations.
This ensures the consistency of information throughout the work process and presents a real portrait of the situation at all times, while minimizing data transfers between third-party applications.
Intinterventions
The demandsservice orders can be codednsulted overallor under each client, in order tovisualread the latter's complete file. A console for monitoring all current operations allows you to view all active service requests as well as the location and availability of responders.
Scheduled maintenance
Scheduled maintenances are distinct from ad hoc requests which are dedicated to incidents. This is to keep more precise statistics on response times related to incidents.
It is possible to schedule several planned requests over long periods according to the selected intervals.
Service offices
Each service office is identified in the application and the employees who work there are associated with it. This gives you the flexibility to determine travels between the office and customers.
Suppliers
Suppliers and their contact details are saved, which allows them to be notified in cases where they must be involved in parallel with your worker for the resolution of an incident.
Service vehicles
This integration offers a unique advantage to organizations that must manage the use of a large number of vehicles as part of their service operations.
Tracking information is saved as soon as a request is in progress. These can be viewed using the console which has several options for viewing travel details.
Parts inventory
The inventory section is fully integrated with service requests, purchasing and billing. This makes it possible to document and invoice the parts used to resolve a problem. Transactions in inventory are automatically recorded. Inventory is based on physical location like offices, vehicles or customers. The specific location inside the reserve can be defined for each room. Orders, transfers, sales and returns of parts are also managed.
Reference documents
Adding reference documents and photos to a customer profile or service request is an important function of the TENTAQ solution. This allows allows the worker to consult information documents specific to a client directly via the mobile application or to take photos of the work accomplished in order to be able to refer to them via archived requests several years later. It is also possible to store internal documents in a customer's profile.
Invoicing
Quotes, orders and invoices are linked to inventory, service requests and rates that you define for your business. This integration guarantees the consistency of information from the start to the end of service delivery and considerably reduces the risk of error.
Security
TENTAQ's infrastructure is secure on several levels. All communications are protected and require only one network port. A permissions manager is included with the console to secure and customize user accounts and their access rights to the console or mobile application.
