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TENTAQ Mobile App Privacy Policy

Last updated: March 24, 2021


TENTAQ really cares about the privacy of all users. When you use our mobile application, we collect and use your relevant information to improve the quality of our services; we will do everything to protect your privacy. We recommend that you read the “Privacy Policy” in detail in order to understand the type of information we collect, how we collect that information and how we use it. By using our products or services, you agree to the collection, storage and use of your information, as long as it is within the context dictated here and in compliance with local laws and regulations.

No matter where you are, where you live or what your citizenship is, we provide a high level of privacy protection to all of our users around the world, regardless of their country of origin or location.



Registration with us or with your employer or contractor is required to be able to use the basic functionalities of the application.


Collection and use of information

TENTAQ does not display any advertising when using its application and none of the data collected is used for resale. These data are exclusively the property of the company that uses TENTAQ's cloud services for the management of its service operations.

We do not collect or store any personal data on your mobile device. The information that allows you to authenticate to the server is entered by your employer or your contractor in order to create your mobile application account on the TENTAQ server. This account allows you to receive notifications of service requests, perform operations on these requests and transmit your positioning information if you agree to do so.

If you do not want to provide the location information, you can choose to turn off the geolocation feature and use the manual functions of the app. We do not collect any location information from users who do not accept geolocation permissions.

The location information we collect includes: The date, time and geolocation based on the clients or service request offices you have agreed to work on or assigned to you by your employer or contractor. This information is collected when you arrive, depart or perform work at a customer's location or an office of your employer or contractor. When you are assigned as a vehicle operator as part of your job, we collect vehicle travel information through the TENTAQ mobile app.

We also collect any information relating to service requests only when you interact with the TENTAQ server using a computer or mobile device. Service request information is entered into the TENTAQ server by your employer or contractor in order to document and track customer service operations and does not constitute personal data. This may include login information, service events, comments, notes, messages, notifications, barcodes, customer location changes, and work-related images or photos captured at the help from the TENTAQ app. This information will help your employer or contractor to track and record service workflow and response time to optimize service delivery and billing, and provide a better service experience for customers. All this information is collected exclusively in the course of your work and it is your responsibility to log out of the Tentaq Application as soon as your work period is over.

It is also possible that we collect all records, including statistical information, key operation paths, error logs, informational logs, etc. that you encounter while using our product. This collection is limited to obtaining a better understanding of the state of our product, in order to improve our services, further optimize the user experience and provide a better quality product.

In addition, the Application may automatically collect certain information, including, but not limited to, the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of Internet browser you use and information on how you use the Application.


Personal data not collected by TENTAQ

We do not intentionally collect, store, process, or transmit any sensitive personal information, such as social security numbers, genetic data, health information, or religious information. If you store sensitive personal information on our servers through the TENTAQ mobile app, you are responsible for complying with any regulatory controls regarding such data. TENTAQ or your employer or contractor may erase sensitive information uploaded to the TENTAQ server.

You can easily stop all information collection by the app by uninstalling the TENTAQ app. You can use the standard uninstall processes available as part of your mobile device or through the Marketplace or mobile application network. You can also request to unsubscribe by email to .


To fully use our Mobile Application, you must accept permission to use the geolocation feature (s) during installation. If you do not accept it, it is always possible to modify your acceptance or refusal during use.

When you agree to allow geolocation and you do not want us to use your location for the purposes set out above, you must deactivate location services for the mobile application using the button provided for this purpose. found in the settings section of your account or in the settings of your mobile phone and / or in the mobile. In doing so, the TENTAQ server will not obtain your location information. You can stop using the service at any time.

When you delete data, a copy of the data may remain on the servers; this copy remains the property of your employer or your contractor and they are free to use this information as needed by the organization using TENTAQ's services.


Disclosure of information

When you use our mobile app, we assume that you authorize and agree to these terms. Therefore, we will not share your information with third parties, sell or rent your information, or distribute this information to third parties; excluding the following situations:

We may share your information after receiving your confirmation to do so.

In order to protect our legal rights and interests, or those of our partners and customers, we may disclose your collected information to the extent permitted by law.

In order to comply with local laws and regulations, for any compelling reason, to uphold the rights of others, and to maintain public interests or other laws, we may disclose your collected information with care and within the law.

When there are mergers, acquisitions or other similar transactions, your collected information remains the property of the organization that employs you.

If TENTAQ is involved in a merger, acquisition or sale of all or part of its assets, you will also be notified by email and / or a prominent notice on our website of any change in ownership or use of such information. as well as the possibilities you may have regarding this information.

Data security

We use a variety of industry standard encryption methods (such as HTTPS, SSL, TLS) to protect you during data transmission, storage and sharing. But we kindly ask you to take into consideration that due to internet limitations, even using the most advanced security technology available, we cannot guarantee 100% information security. Therefore, we ask you to consider and confirm the risks involved in transmitting information to the TENTAQ server.

We are concerned about protecting the confidentiality of your information. We provide physical, electronic and procedural safeguards to protect the information we process and retain. For example, we limit access to this information to authorized employees and contractors who need to know this information to operate, develop or improve our Application. Please note that while we strive to provide reasonable security for the information we process and store, no security system can prevent all potential security breaches.


When you store data on our server, we ensure the security of your data through policies, physical means, logical means, etc. However, the data on your device is more dependent on the security of your equipment, so we recommend that you take the necessary precautions to ensure the security of your local data.


Disclosure obligation

We may disclose personally identifiable information or other information that we collect to law enforcement authorities in response to a subpoena, court order, warrant or similar government order, or when we believe, to good faith, that disclosure is reasonably necessary to protect our rights and property, or those of third parties or the general public.

By complying with court orders and similar legal processes, TENTAQ strives to ensure transparency. Where permitted, we will make a reasonable effort to notify Customers and Authorized Users of any disclosure of their information, unless we are prohibited by law or court order from doing so. If you have any doubts about how TENTAQ handles the data collected, please let us know immediately. We are ready to help you.

You can contact us by sending an email to: with the title: "Confidentiality". We will get back to you as soon as possible - within 30 calendar days at the latest.


Updating the privacy policy

We reserve the right to modify this privacy policy at any time to reflect changes in our services, applicable laws or for other reasonable grounds. When there is an update to the privacy policy, we will display the update date at the top of the policy in a prominent position. We recommend that you carefully check the updated content each time; when you continue to use our products or services, we will always assume that you accept the terms and conditions that are in effect at the time you use the TENTAQ App.


Your consent

By using the TENTAQ App, you consent to our processing your information in accordance with this Privacy Policy now and as amended by us. "Processing" means using authentication on a computer, mobile device or using or viewing information in any way, including, but not limited to, collection, storage, deletion, use , the combination and disclosure of information, all activities that will take place in Canada. If you reside outside of Canada, your information will be transferred, processed and stored there in accordance with Canadian confidentiality standards.


To contact us

If you have any questions regarding privacy when using the Application, or if you have any questions about our practices, please contact us by email at: .

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